This is a list of all the issues I have encountered while owning the Tune camper. There are going to be issues with any camper, so this is not a knock on Tune.
When I first bought the camper, the heater would not start. I tried to fire it probably 50 times and no dice. I found the issue to be a flange fitting that was only hand tight. I tightened it, and voilà! Everything worked great!
I have used the heater for an entire winter now. The issue definitely damaged my trust in the system, but I haven't had a single other issue with the heater and I love it!
I drove from Kansas City to Aspen to ski. When I opened the top, the lights would not come on. Huge bummer. I found that the issue was caused by a bad USB-C to 12V barrel connector.
I also found that the included Starlink cable works in a pinch and was extremely helpful in troubleshooting the issue. The Starlink cable is so long, and there are so many barrel connectors in the wire, I was able to plug directly into the system in different places to narrow down the issue!
If the lights go out, make sure that all of the barrel connectors are plugged in. I haven't had additional issues, but with the sheer number of connections in the system, one is bound to come unplugged at some point!
While uninstalling the Tune Insulation Kit, it just tore. I am not sure how this could have been prevented. I was being super gentle. I would definitely recommend only pulling from the Velcro and as close to the sticking point as possible!
Luckily, Tune sent a replacement, and I was also able to repair the tear! You can read about the repair here: Tune Insulation Pack Repair